Refund and Returns Policy
Effective Date: 24 January 2026
At Wolf Jackets, customer satisfaction is our top priority. We guarantee a full refund or exchange for eligible purchases as outlined below.
1. 30-Day Return & Exchange Policy
You may request a return or exchange within 30 days of receiving your order.
2. Eligibility for Returns
To qualify for a return or exchange:
- The item must be unused, unworn, and unaltered.
- The item must be in its original condition and packaging.
- Items that are worn, damaged, or altered are not eligible for return.
Returns and refunds are processed in accordance with applicable local consumer protection laws where applicable.
3. How to Request a Return
- Email us at sales@wolfjackets.com
- Include your order number and reason for return
- Our support team will review your request and provide return instructions
Do not send any item back without prior approval.
Please allow 3–5 business days for returned items to reach our warehouse after shipment.
4. Return Shipping Costs
- Customers are generally responsible for return shipping costs.
- If the return is due to our error (wrong item, defective product, or damaged during shipping), Wolf Jacket will cover return shipping costs.
5. Refunds
Refund Processing
- Once we receive and inspect the returned item, we will notify you via email.
- If approved, refunds are processed within 5–7 business days to the original payment method.
- Processing time may vary depending on your bank or payment provider.
Partial Refunds
- Partial refunds may be issued if the item is returned in a condition different from its original state.
6. Non-Returnable Items
- Sale or discounted items
- Promotional products
- Gift cards
7. Exchanges
- Exchanges are available for eligible items within 30 days of delivery.
- Customers are responsible for shipping costs related to exchanges.
- Exchange requests follow the same process as returns.
8. Additional Information
- For more details, see our Shipping Policy and full Refund & Returns Policy pages.
- We ship domestically and to selected international locations.
9. Contact Information
If you have questions about our Refund & Returns Policy, contact us:
Website Name: Wolf Jackets
Website URL: www.wolfjackets.com
Email: sales@wolfjackets.com
Phone: +1437529186
Business Address: North Market Street 980, Suite 950, 19801 Wilmington, Delaware, United States
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT-6)
Response Time: Within 24 business hours