Privacy Policy

At Wolf Jackets, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact our customer support team.

By using our website, you agree to the terms described in this Privacy Policy.

Information We Collect

When you use our website or place an order, we may collect the following information:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment-related information
• Account login details, if you create an account
• Website usage data, such as pages visited, device information, browser type, and IP address

We only collect information that is necessary to process your order, provide customer support, improve our website, and communicate with you about your purchase.

Payment Information

Payments are processed securely through trusted third-party payment providers. Wolf Jackets does not store your full card number or sensitive payment details on our website.

Payment information may be processed by the payment provider you choose at checkout, subject to their own privacy and security policies.

How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders
• To send order confirmations, shipping updates, and tracking information
• To respond to customer service enquiries
• To manage returns, refunds, or exchanges
• To improve our products, website, and shopping experience
• To prevent fraud, unauthorised transactions, or misuse of our website
• To send promotional emails, only where permitted
• To comply with legal, tax, accounting, or regulatory requirements

You may unsubscribe from promotional emails at any time by contacting us or using the unsubscribe option where available.

Order and Customer Support Communication

We may contact you by email or phone regarding your order, payment, shipping, returns, refunds, or customer support enquiries.

Please make sure the contact information you provide at checkout is accurate so we can keep you updated about your order.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyse website performance, remember your preferences, and support marketing or advertising activities.

Cookies may help us understand how visitors use our website and improve our services. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted third parties only when necessary to operate our business and provide our services. These may include:

• Payment processors
• Shipping and delivery providers
• Website hosting providers
• Email and customer support tools
• Analytics and advertising service providers
• Legal, tax, or regulatory authorities where required by law

These third parties are only provided with the information needed to perform their services.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

Our website uses SSL encryption where personal information is collected or transmitted. However, no online transmission or storage system can be guaranteed to be completely secure. We encourage customers to use strong passwords and keep their account information private.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, legal, tax, accounting, and fraud prevention requirements.

When your information is no longer needed, we will securely delete, anonymise, or restrict access to it where appropriate.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional communication
• Request restriction of certain data processing
• Ask questions about how your information is used

To make a request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised effective date.

Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Wolf Jackets
Address: 8105 Spring Valley Lane, Plano, Texas 75025, United States
Email: support@wolfjackets.com
Sales Enquiries: sales@wolfjackets.com
Phone: +1 437 529-0186