Terms & Conditions

Welcome to Wolf Jackets. These Terms & Conditions explain the rules and conditions for using our website, placing an order, making payment, receiving products, and contacting our support team.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. Business Information

Wolf Jackets is an online outerwear store offering leather jackets, bomber jackets, biker jackets, coats, blazers, vests, and custom-style outerwear for men and women.

Business Name: Wolf Jackets
Address: 8105 Spring Valley Lane, Plano, Texas 75025, United States
Email: support@wolfjackets.com
Sales Enquiries: sales@wolfjackets.com
Phone: +1 437 529-0186

2. Use of Our Website

By using this website, you agree to use it only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to damage, disrupt, or misuse the website
• Provide false, incomplete, or misleading information
• Copy or misuse website content, product images, or product descriptions without permission
• Place orders using unauthorised payment methods or incorrect customer details

We may restrict access, cancel orders, or take appropriate action if misuse, fraud, or suspicious activity is detected.

3. Product Information

We aim to display product details, images, prices, sizes, colours, materials, and descriptions as accurately as possible.

However, slight differences may occur due to:

• Screen settings
• Lighting during photography
• Product texture
• Material finish
• Manual measurement differences

Customers should review product descriptions, size guides, shipping information, and return conditions carefully before placing an order.

If you have questions about sizing, colour, material, or product details, please contact us before purchase.

4. Product Availability

Product availability may change without notice. If a product becomes unavailable after you place an order, we will contact you with available options, which may include replacement, exchange, waiting for restock, or refund where applicable.

We reserve the right to limit, refuse, or cancel orders if a product is unavailable, listed incorrectly, or affected by pricing or technical errors.

5. Pricing and Currency

All prices on our website are listed in USD, unless otherwise stated.

Prices may change without notice. The final price, shipping cost, taxes, discounts, and total amount will be shown at checkout before payment is completed.

We do not add hidden charges after checkout.

6. Payment

We accept payment methods available at checkout, which may include:

• PayPal
• Visa
• Mastercard
• American Express
• Apple Pay, where available

Payments are processed securely through trusted third-party payment providers. Wolf Jackets does not store your full card number or sensitive payment details on our website.

An order is confirmed only after successful payment confirmation.

7. Order Confirmation

After placing an order, you should receive an order confirmation email with your purchase details.

Please review your order confirmation carefully. If any information is incorrect, contact us as soon as possible at support@wolfjackets.com.

Customers are responsible for providing accurate:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Size and product selection

8. Order Changes and Cancellations

Customers may request order changes or cancellation within 24 hours of placing the order.

After 24 hours, changes or cancellation may not be possible if the order has entered processing, preparation, production, or dispatch.

To request a change or cancellation, please contact us as soon as possible with your order number.

9. Shipping and Delivery

Orders are usually processed within 1–3 business days after payment confirmation.

Estimated delivery time depends on the shipping method selected at checkout:

Free Shipping: 20–25 business days after dispatch
Standard Shipping: 15–20 business days after dispatch
Express Shipping: 7–10 business days after dispatch

Delivery times are estimates and may vary due to courier delays, customs, holidays, incorrect address, weather, or other factors outside our control.

For full details, please review our Shipping Policy.

10. Shipping Costs

Shipping costs depend on the delivery method and destination.

Any free shipping, standard shipping, express shipping, or additional delivery charges will be shown at checkout before payment.

Customers are responsible for providing a complete and accurate shipping address. If an incorrect address causes delay, failed delivery, return, or reshipment, additional charges may apply.

11. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or local charges may apply depending on the destination country.

These charges are the customer’s responsibility unless otherwise stated at checkout.

Wolf Jackets is not responsible for delays caused by customs clearance, local regulations, or import procedures.

12. Returns, Refunds, and Exchanges

Eligible items may be returned or exchanged according to our Return, Refund & Exchange Policy.

Customers may request a return or exchange within 30 days of delivery, provided the item meets the eligibility conditions.

Items must be unused, unworn, unwashed, in original condition, and returned with original packaging, tags, and accessories where applicable.

Please contact us before sending any item back. Items returned without approval may not be accepted.

13. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Order number
• Clear photos of the item
• Photos of the packaging
• Description of the issue

After review, our support team may offer a replacement, exchange, repair support, partial refund, or refund where applicable.

14. Custom or Made-to-Order Items

Some products may be made-to-order or customised based on customer-selected size, colour, style, or other preferences.

Custom or made-to-order items may have different return eligibility and may not be eligible for return or refund for change of mind, wrong size selected by the customer, or personal preference.

If a custom or made-to-order item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can review the issue.

15. Customer Responsibilities

Customers are responsible for:

• Reading product descriptions before purchase
• Checking the size guide before ordering
• Providing accurate shipping and contact information
• Reviewing shipping and return policies before placing an order
• Contacting support promptly if there is an issue
• Keeping order confirmation and tracking details safe

16. Website Content

All website content, including text, images, product descriptions, graphics, logos, layout, and design elements, belongs to Wolf Jackets or is used with permission where applicable.

You may not copy, reproduce, sell, distribute, or misuse website content without written permission from Wolf Jackets.

17. Third-Party Links

Our website may include links to third-party services such as payment providers, shipping tracking tools, or other external websites.

Wolf Jackets is not responsible for the content, privacy practices, security, or policies of third-party websites.

18. Privacy

Your privacy is important to us. We collect and use personal information according to our Privacy Policy.

By using our website or placing an order, you agree to the collection and use of your information as described in our Privacy Policy.

19. Limitation of Liability

Wolf Jackets is not responsible for indirect, incidental, or consequential losses caused by website use, delivery delays, customs delays, customer-provided incorrect information, or circumstances outside our control.

Nothing in these Terms & Conditions limits customer rights that cannot be excluded under applicable law.

20. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date.

Customers are encouraged to review this page before placing an order.

21. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Wolf Jackets
Address: 8105 Spring Valley Lane, Plano, Texas 75025, United States
Email: support@wolfjackets.com
Sales Enquiries: sales@wolfjackets.com
Phone: +1 437 529-0186