Shipping Policy
At Wolf Jackets, we are committed to delivering your order securely and within the estimated timeframe. This Shipping Policy outlines how orders are processed, shipped, and delivered so customers clearly understand what to expect when purchasing from us.
Order Processing Time
All orders are prepared and processed before shipment.
- Processing Time: 1–2 business days
- Business days are Monday through Friday, excluding public holidays.
- Shipping transit time begins once the order has been processed and dispatched.
Shipping Methods & Estimated Delivery Times
We offer the following shipping options:
Free Shipping
- Eligibility: Orders over $99.99
- Shipping Cost: Free
- Processing Time: 1–2 business days
- Transit Time: 14–18 business days
- Estimated Total Delivery Time: 15–20 business days
Standard Shipping
- Shipping Cost: $14.99
- Processing Time: 1–2 business days
- Transit Time: 9–12 business days
- Estimated Total Delivery Time: 10–14 business days
Express Shipping
- Shipping Cost: $24.99
- Processing Time: 1–2 business days
- Transit Time: 7–8 business days
- Estimated Total Delivery Time: 8–10 business days
Delivery timeframes are estimates and may vary depending on the destination, customs clearance, carrier operations, weather conditions, or other unforeseen delays.
Shipping Carriers
Wolf Jackets partners with established and reliable courier services, including DHL, FedEx, and DPEX. The shipping carrier is selected based on the delivery destination to ensure secure and efficient delivery.
Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing a tracking number.
- Customers may track their order directly on the courier’s official website using the provided tracking number.
- If tracking details are not received, please contact our customer support team for assistance.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our support team through the Contact Us page. We will investigate the matter with the shipping carrier and provide appropriate assistance in accordance with our policies.
Important Shipping Information
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Wolf Jackets is not liable for delivery issues resulting from incorrect or incomplete address information submitted by the customer.
Order Modifications
Orders cannot be modified once they have been placed. Customers are advised to review all order details carefully before completing checkout.
Remote Areas
Deliveries to remote or extended service areas may incur additional shipping charges. Customers will be notified in advance if additional fees apply.
Customs, Duties & Taxes
Orders are shipped on a Delivery Duty Unpaid (DDU) basis.
Customs duties, import taxes, and related fees are not included in the product price or shipping charges. These costs, if applicable, are the responsibility of the customer and are determined by local customs authorities.
PO Boxes & APO/FPO Addresses
We do not ship to PO Boxes or APO/FPO addresses. A valid physical address is required, and a signature upon delivery may be necessary.
Contact Information
If you have any questions regarding shipping, please contact us:
Business Name: Wolf Jackets
Website URL: www.wolfjackets.com
Email: sales@wolfjackets.com
Phone: +1437529186
Business Address: North Market Street 920, suite 950, 19801 Wilmington, Delaware, US
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-6)
Response Time: Within 24 hours